Making sure your email actually arrives

Connecting a mailbox makes MegaHub able to send. Getting into the inbox rather than the junk folder is a separate job, and it is done in your domain's DNS rather than in MegaHub.

The three records

Your mail provider publishes the exact values; they differ per provider, so take them from your provider's setup guide rather than copying an example. All three are TXT records on the domain you send from.

Checking DKIM from inside MegaHub

Settings → Email has a DKIM check that reads the records on your domain and reports what it found, with the time of the last check. Run it after making a DNS change — records take anywhere from minutes to a day to propagate, and a check that fails immediately after editing usually just means it has not spread yet.

When quotes are landing in spam

• Check all three records exist and pass. Two out of three is a common cause.
• Check the From address is on the same domain as the connected mailbox. A mismatch is the single most common reason for a quote going to junk.
• Warm a new domain up. A brand-new sending domain that suddenly sends four hundred messages looks exactly like a compromised one. Build volume over a couple of weeks.
• Ask one customer to mark a message as not spam and reply to it. A reply is the strongest positive signal there is.
• Avoid link shorteners in templates. They are heavily weighted against, because that is what phishing uses.